How can we help?
Common questions, support requests and our escalation steps.
Quick actions
Frequently asked questions
How do I order a service?
Open the service, choose the option that fits, and press “Add to cart” or “Buy now”. You sign in or create an account, pay online, and upload the documents asked for in your portal.
How do I send documents?
Sign in to the portal and open Documents, or open the service in “My services & work”. Everything you upload is kept outside the website’s public folder and only your account and our team can open it.
How do I know where my work stands?
Every service has a status in your portal, and you get an email at every step. Due dates for your registrations are under Due dates.
How do I pay an invoice?
Open Invoices & payments in the portal and press Pay. Payments are processed by Razorpay; we never see your card or bank details.
Can my staff use my account?
Yes. The account’s main login can add people under My team and choose what each may open.
How do I raise a complaint?
Raise a support ticket in the portal and choose “Complaint about our team”. It goes to a senior member at once. If it is not resolved, follow the escalation steps below.
Grievances and escalation
- Support ticket – raise it in the portal. You get a ticket number and a reply time.
- Senior team member – if the reply time passes, the ticket goes to a senior member automatically. You can also choose “Complaint about our team”.
- Grievance officer – if it is still not resolved within 7 days, write to info@caworks.in with the ticket number and “Grievance” in the subject. We reply within 2 working days.
Your data and documents are handled as described in our privacy policy.