Refund and cancellation policy

We want you to be happy with our work. This policy explains when a payment made to eGovTaxIndia (Your Trusted Partner in Taxation & Compliance) can be cancelled or refunded.

Cancelling before work starts

If you cancel within 7 days of payment and before we have started work (no drafting, filing or application), we refund the full amount paid, including GST.
To cancel, email info@caworks.in with your payment ID, or message us on WhatsApp (green button on every page).

After work has started

Once we have started work, we refund the fee for the part of the service not yet done, less the time already spent.
Once a return, form or application has been filed on a government portal, the fee for that filing cannot be refunded.
Government fees, stamp duty and other amounts already paid to the government on your behalf cannot be refunded by us.

If we cannot provide the service

If we cannot provide a service you paid for (for example it does not apply to you, or we cannot accept the engagement), we refund the full amount.

Monthly and yearly services

Retainer and periodic services can be stopped at any time with notice before the next period starts. The fee for a period already started is not refunded.

How refunds are paid

Approved refunds are made to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show the credit.
A GST credit note is issued with every refund.

Duplicate or failed payments

If money is debited twice or a payment fails but money is debited, it is returned automatically by Razorpay or your bank, usually within 5–7 working days. If not, email us with the payment ID and we will help.